Frequently Asked Questions (FAQ)

Find answers to our most common questions below.

Ordering & Payment

Q: What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) securely through Shopify Payments.

Q: Is my payment and personal information secure?
Absolutely. Our store, soundcov.myshopify.com, is secured with SSL encryption. All payments are processed through Shopify Payments, a PCI DSS Level 1 compliant provider, which is the highest standard in the payment industry.

Shipping & Delivery

Q: How long will it take to process my order?
We require 1-3 business days (Monday-Friday) to carefully pack and prepare your order for shipment.

Q: Where do you ship and how long does delivery take?
We currently ship throughout the United Kingdom. Once dispatched, delivery typically takes 2-4 business days to most mainland UK locations.

Q: Will I get a tracking number?
Yes! As soon as your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to follow your order's journey.

Returns & Warranty

Q: What is your return policy?
We offer a 30-Day Harmony Guarantee. If you are not satisfied with your purchase, you can return it in new, unused condition with its original packaging for a full refund. Please contact us first to initiate the return.

Q: How long do refunds take?
Once we receive and inspect your returned item, we will process your refund to the original payment method within 14 business days.

Q: What if my instrument arrives damaged?
This is very rare, but if it happens, contact us immediately at soundcovesho@proton.me. We will swiftly arrange a free return and send you a replacement or full refund.

Products & Support

Q: Are you an authorized dealer for your brands?
Yes. We are an authorized dealer for all the brands we carry. This ensures you receive genuine products with valid manufacturer warranties.

Q: I need advice on what to buy. Can you help?
This is our specialty! We are musicians ourselves and love to talk gear. For personalized advice, please contact us via email at soundcovesho@proton.me.

Contact

Q: What's the best way to contact you?
For the fastest response, please email us at soundcovesho@proton.me. You can also call us at +447543980595.
Our business address is: Sound Cove, Dobbie's Loan, Glasgow G4 0JF, United Kingdom.